|Troubleshooting||HOW-TO:Submit a bug report||Log file||Easy|
Someone has asked you for a debug log (aka log file, kodi.log, etc). This is what they want you to do:
Provide FULL Logs only. No Partial logs or snippets
|1|| Download the Debug log uploader add-on:|
From the Main menu, navigate to the menu item & from the top of the Add-ons menu select box, in the next page select then select
|2|| Turn debugging on:|
From the Main menu, select and turn on . You will see some weird text pop up on the screen.
|3|| Restart Kodi:|
so that the log file records important startup information.
|4|| Reproduce whatever issue/bug you are reporting on.|
If a bug happened when you played a movie, play a movie. If something weird popped up on the screen when you went into an add-on, go into that add-on. Etc. If the issue doesn't require action (the problem happens when you open Kodi, etc) then go to the next step.
|5|| If you use passwords or logins in add-ons:|
You will probably need to edit your log before you upload it. Don't use the rest of the steps here and instead see here for further instructions.
|6|| Upload your debug log:|
On the Main menu, navigate to and select it. Once the addon is finished uploading, it will show a message which includes the paste URL, it will be in this format
|7|| Copy the URL|
Note the URL you see in the popup and paste it to the forum post or give it to whoever asked you for the debug log. If Kodi had crashed during your log, be sure to include the URL for the "old log" (and crashlog) file.
|8|| You're done|
You can turn off debugging now.
2 Removing passwords
| If you are posting logs to the Internet for others to see:
If you use passwords or login to an account in any add-ons then that password might be exposed in your log file. Most add-ons should not do this, but it's better to be safe than sorry, as you won't want that hanging out on the internet. If this applies to you then you will want to manually open your log file in a text editor and replace any mention of your passwords before putting them online.
See Log file/Advanced#Location for how to locate the log file manually. Then just open that xbmc.log (or kodi.log) file in a text editor. If you do not see passwords in your log then you can keep using the instructions on this page for using the debug log uploader add-on. If you see passwords, remove them and then manually copy and paste the log onto a pastebin site, like https://paste.kodi.tv , and then give that URL to whoever you need to share your log with. (or see Log file/Advanced#So what do I do with this thing?)
3 Kodi Is Unresponsive
If you cannot control Kodi, such as a remote control not working, or if Kodi crashes before you can upload a log with the log uploader add-on, or can otherwise have issues following these steps, then you will need to manually enable debug logging and manually paste/upload a log to a pastebin-type website.
For enabling logging see: Log file/Advanced#advancedsettings.xml
For manually locating the log file (xbmc.log or kodi.log) file see: Log file/Advanced#Location
Then finally, see Log file/Advanced#So what do I do with this thing? for how to paste it to a pastebin-type website
4 Uploading Using File Manager
5 More info
For more info about the debug log see Log file/Advanced.