Log file/Easy: Difference between revisions
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| '''If you use passwords | | '''If you use passwords or logins in add-ons:'''<br /> You will probably need to edit your log before you upload it. Don't use the rest of the steps here and instead see '''[[#Removing passwords|here]]''' for further instructions. | ||
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Revision as of 22:00, 14 November 2014
Troubleshooting | Log file | Easy |
Someone has asked you for a debug log (aka log file, XBMC.log, etc). This is what they want you to do:
1 | Download the Debug log uploader add-on: Inside of XBMC go into Programs → Get more... → XBMC Log Uploader and click on "Install" |
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2 | Turn debugging on: Inside of XBMC go into Settings → System → Debugging and turn on Enable debug logging. You will see some weird text pop up on the screen. |
3 | Restart XBMC: so that the log file records important startup information. |
4 | Reproduce whatever issue/bug you are reporting on. If a bug happened when you played a movie, play a movie. If something weird popped up on the screen when you went into an add-on, go into that add-on. Etc. If the issue doesn't require action (the problem happens when you open XBMC, etc) then go to the next step. |
5 | If you use passwords or logins in add-ons: You will probably need to edit your log before you upload it. Don't use the rest of the steps here and instead see here for further instructions. |
6 | Upload your debug log: From XBMC's home screen, go into Programs → XBMC Log Uploader, enter your e-mail address (if you haven't used the add-on before) and press "Okay". Then it will ask you if you want to upload the debug log, press "Okay". You might also want to note the log ID number (4-5 digits) incase the e-mail doesn't go through.
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7 | Copy the URL from the e-mail you get and paste it to the forum post or give it to whoever asked you for the debug log. Note: Never copy/paste the log file itself into a forum post. Just post the URL. |
8 | You're done You can turn off debugging now. |
Removing passwords
Template:Log file password warning
See Log file/Advanced#Location for how to locate the log file manually. Then just open that xbmc.log (or kodi.log) file in a text editor. If you do not see passwords in your log, you can keep using the instructions on this page for using the debug log uploader add-on. If you see passwords, remove them and then manually copy and paste the log onto a pastebin site, like http://xbmclogs.com or http://pastebin.com , and then give that URL to whoever you need to share your log with.
Alternative access
More info
For more info about the debug log see Log file/Advanced.