HOW-TO:Submit a bug report

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Revision as of 23:08, 11 August 2008 by >Sho
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IMPORTANT!

  1. The normal XBMC log IS NOT a debug log, to enable debug logging press X+Y during startup or toggle it on in System Settings. The log can be found in the same place as the XBMC executable OR /var/temp for Linux.
  2. Please do not paste logs to the XBMC forums, use a specially designed place like pastebin.ca instead and link to it.

How to submit a bug report

  1. First check whether or not there's been a bug reported before, as your bug may already have been fixed or is in the process of being fixed. Search on trac to see whether there's a similar bug filed, and add your experiences to the bug report if it is. You may also try searching in the forums to see whether others are having the same problems.

  2. If you're not sure whether it is a legitimate bug, please post on the forums and give as much information as you can, including a debug log.

  3. If you're sure it's a bug (or it has been confirmed by others in step 2) then please post a bug report on trac. The following information is essential:
    1. Information as to which platform and version (SVN revision) you are running.
    2. Clear steps as to how one can reproduce the problem (very few bugs are truly "random", and getting it reproducible is 90% on the way to fixing it).
    3. A full _debug log_ of when the error occurs.
    4. Anything else that may be of assistance to developers (eg screenshots, the skin you are using if not the default PMIII and so on).

  4. Make sure you follow up the bug report with any information that is requested by a developer.
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