HOW-TO:Submit a bug report: Difference between revisions
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'''IMPORTANT!''' | '''IMPORTANT!''' | ||
# The normal XBMC log '''IS NOT''' a debug log, to enable debug logging | # The normal XBMC log '''IS NOT''' a debug log, to enable debug logging you must toggle it on in [[System Settings#Hardware|System Settings]]. The log can be found in the same place as the XBMC executable OR /var/temp for Linux. | ||
# Please do not paste logs to the XBMC forums | # Please do not paste logs to the XBMC forums. Use one of the many pasting sites such as [http://pastebin.ca/ pastebin.ca] instead and link to it. | ||
==How to submit a bug report== | ==How to submit a bug report== | ||
# First check whether or not there's been a bug reported before, as your bug may already have been fixed or | # First check whether or not there's been a bug reported before, as your bug may already have been fixed or may be in the process of being fixed. Search on [http://trac.xbmc.org/ trac] to see whether there's a similar bug filed, and add your experiences to the bug report. You may also try searching in the forums to see whether others are having the same problems.<br><br> | ||
# If you're not sure whether it is a legitimate bug, please post on the forums and give as much information as you can, including a debug log.<br><br> | # If you're not sure whether it is a legitimate bug, please post on the forums and give as much information as you can, including a debug log.<br><br> | ||
# If you're sure it's a bug (or it has been confirmed by others | # If you're sure it's a bug (or it has been confirmed by others) then please post a bug report on trac. The following information is essential: | ||
## Information as to which platform and version (SVN revision) you are running. | ## Information as to which platform and version (SVN revision) you are running. | ||
## Clear steps as to how one can reproduce the problem (very few bugs are truly "random", and getting it reproducible is 90% on the way to fixing it). | ## Clear steps as to how one can reproduce the problem (very few bugs are truly "random", and getting it reproducible is 90% on the way to fixing it). |
Revision as of 23:12, 11 August 2008
IMPORTANT!
- The normal XBMC log IS NOT a debug log, to enable debug logging you must toggle it on in System Settings. The log can be found in the same place as the XBMC executable OR /var/temp for Linux.
- Please do not paste logs to the XBMC forums. Use one of the many pasting sites such as pastebin.ca instead and link to it.
How to submit a bug report
- First check whether or not there's been a bug reported before, as your bug may already have been fixed or may be in the process of being fixed. Search on trac to see whether there's a similar bug filed, and add your experiences to the bug report. You may also try searching in the forums to see whether others are having the same problems.
- If you're not sure whether it is a legitimate bug, please post on the forums and give as much information as you can, including a debug log.
- If you're sure it's a bug (or it has been confirmed by others) then please post a bug report on trac. The following information is essential:
- Information as to which platform and version (SVN revision) you are running.
- Clear steps as to how one can reproduce the problem (very few bugs are truly "random", and getting it reproducible is 90% on the way to fixing it).
- A full _debug log_ of when the error occurs.
- Anything else that may be of assistance to developers (eg screenshots, the skin you are using if not the default PMIII and so on).
- Make sure you follow up the bug report with any information that is requested by a developer.