Archive:Windows FAQ: Difference between revisions
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<section begin="intro" />'''F'''requently '''A'''sked '''Q'''uestions Windows and Windows-compatible computer hardware.<section end="intro" /> | <section begin="intro" />'''F'''requently '''A'''sked '''Q'''uestions Windows and Windows-compatible computer hardware.<section end="intro" /> | ||
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{{-}} | {{-}} | ||
== General FAQ == | == General FAQ == | ||
: | :{{big| ''See also: '''All platforms FAQ''' for FAQs that apply to all versions of Kodi.'' }} | ||
{| width="100%" | {| width="100%" | ||
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| Question= Requirements | | Question= Requirements | ||
| Answer= | | Answer= | ||
{{ | {{See|Supported hardware#Windows}} | ||
}} | }} | ||
{{FAQ|1=install|2=update | {{FAQ|1=install|2=update | ||
| BGcolor= | | BGcolor= | ||
| Question= How to install and/or update | | Question= How to install and/or update Kodi | ||
| Answer= | | Answer= | ||
{{main|HOW-TO:Install Kodi for Windows}} | {{main|HOW-TO:Install Kodi for Windows}} | ||
* | * To download Kodi, goto http://kodi.tv/; select "Downloads" and then run the Windows: Installer. | ||
* Do the same to update | * Do the same to update Kodi. All your settings and files will be preserved as they are located in a different place in the [[Userdata|userdata folder]]. Be sure to make a backup of the [[Userdata|userdata folder]] when doing updates in case something goes wrong. | ||
}} | }} | ||
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}} | }} | ||
{{FAQ|1=Current_build|2= | {{FAQ|1=Current_build|2=Kodi_Version | ||
| BGcolor= | | BGcolor= | ||
| Question= What version/nightly build/beta of Kodi am I running? | | Question= What version/nightly build/beta of Kodi am I running? | ||
| Answer= | | Answer= | ||
* Kodi | * Open the Settings Page by clicking the "gear" icon (top left corner underneath the Kodi logo) then System Information. '''Note the build date.''' | ||
}} | }} | ||
{{FAQ|1=Tools | {{FAQ|1=Tools | ||
| BGcolor= WhiteSmoke | | BGcolor= WhiteSmoke | ||
| Question= Programs and tools to help with | | Question= Programs and tools to help with Kodi | ||
| Answer= | | Answer= | ||
* For a list of programs and tools to help with | * For a list of programs and tools to help with Kodi, such as renaming files, managing media, file sharing, and more, see '''[[Supplemental tools]]''' | ||
}} | }} | ||
{{FAQ|1=Portable|2=Portable_mode | {{FAQ|1=Portable|2=Portable_mode | ||
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| Question= Portable mode | | Question= Portable mode | ||
| Answer= | | Answer= | ||
[[File:Portable01.jpg|300px|right]] | |||
{{#lst:HOW-TO:Install_Kodi_for_Windows|Portable Mode}} | |||
}} | }} | ||
{{FAQ|1=Delay | {{FAQ|1=Delay | ||
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| Question= Upon booting, start Kodi with a delay | | Question= Upon booting, start Kodi with a delay | ||
| Answer= | | Answer= | ||
* When starting Kodi on Windows startup it can be that some sub services weren't started when Kodi is up. To delay Kodi just add the parameter -d X (in the ''Target field'' after the closing quotation mark) to the shortcut's properties used to launch | * When starting Kodi on Windows startup it can be that some sub services weren't started when Kodi is up. To delay Kodi just add the parameter -d X (in the ''Target field'' after the closing quotation mark) to the shortcut's properties used to launch Kodi, with X equal to the startup delay in seconds. | ||
}} | }} | ||
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== Troubleshooting == | == Troubleshooting == | ||
{| width="100%" | {| width="100%" | ||
{{FAQ|1=Help|2=Forum|3=IRC | {{FAQ|1=Help|2=Forum|3=IRC | ||
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| Answer= | | Answer= | ||
* '''[http://forum.kodi.tv/forumdisplay.php?f=59 Kodi for Windows specific help forum]''' | * '''[http://forum.kodi.tv/forumdisplay.php?f=59 Kodi for Windows specific help forum]''' | ||
* '''[irc://irc.freenode.org/ | * '''[irc://irc.freenode.org/Kodi #Kodi]''' [[w:IRC|IRC]] chat channel on irc.freenode.org. | ||
}} | }} | ||
{{FAQ|1=Userdata|2=Logs|3=logs|4=debuglog|5= | {{FAQ|1=Userdata|2=Logs|3=logs|4=debuglog|5=kodi.log | ||
| BGcolor=WhiteSmoke | | BGcolor=WhiteSmoke | ||
| Question= Userdata folder and logs | | Question= Userdata folder and logs | ||
| Answer= | | Answer= | ||
:''See '''[[How-to:Submit a | :''See '''[[How-to:Submit a bug report]]''' for bug reporting details and '''[[forum:42708|here]]''' for instructions on reporting an issue to the forums'' | ||
* [[Userdata | * [[Userdata]]: | ||
** Windows | ** Windows Vista/7/8/10: {{highlight|Vista/Windows 7: Users\[user]\AppData\Roaming\Kodi\userdata\}} | ||
** Windows | ** Windows 10 AppStore version: {{highlight|Users\[user]\AppData\Local\Packages\XBMCFoundation.Kodi_4n2hpmxwrvr6p\LocalCache\Roaming\Kodi\userdata\}} | ||
* [[ | * [[Log_file]]: | ||
*: ''If Kodi is started in | *: ''If Kodi is started in '''portable''' mode, the log file will be created in the Kodi folder itself.'' | ||
** Windows | ** Windows Vista/7/8/10: {{highlight|Vista/Windows 7: Users\[user]\AppData\Roaming\Kodi\kodi.log}} | ||
* Crash report: | * Crash report: | ||
** Windows | ** Windows Vista/7/8/10: {{highlight|Vista/Windows 7: Users\[user]\AppData\Roaming\Kodi\Kodi_crashlog-[DATE]-[TIME].dmp}} | ||
}} | }} | ||
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* ... but the gui works fine. | * ... but the gui works fine. | ||
* If you have a video adapter with pixel shader >= 2.0 | * If you have a video adapter with pixel shader >= 2.0 | ||
:* Kodi compiles the video shader at runtime and the compiler was not installed. When installing | :* Kodi compiles the video shader at runtime and the compiler was not installed. When installing Kodi, do not uncheck the "Install DirectX" option. Contrary to a common belief, Windows Vista and above do not have a complete DirectX installation out of the box. | ||
* if you have a DirectX 9 video adapter with pixel shader < 2.0 | * if you have a DirectX 9 video adapter with pixel shader < 2.0 | ||
:* version 9.11: you are out of luck because the video renderer requires support of pixel shaders >= 2.0 | :* version 9.11: you are out of luck because the video renderer requires support of pixel shaders >= 2.0 | ||
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* These options are available with Windows Vista, 7 and later. | * These options are available with Windows Vista, 7 and later. | ||
* If you have the required OS and do not see the options, check System Info->Summary->Operating system. It should match your actual OS version. | * If you have the required OS and do not see the options, check System Info->Summary->Operating system. It should match your actual OS version. | ||
* If not, Windows is starting Kodi in a compatibility mode, which reports an alternative OS version. To disable the compatibility mode, open the file properties of | * If not, Windows is starting Kodi in a compatibility mode, which reports an alternative OS version. To disable the compatibility mode, open the file properties of Kodi.exe (located in Program Files\Kodi), and uncheck all the options of the Compatibility tab. | ||
* If that doesn't help, check the compatibility options of the shortcut used to start Kodi or any launcher program that starts | * If that doesn't help, check the compatibility options of the shortcut used to start Kodi or any launcher program that starts Kodi. If there is a chain of launchers, check each and every one. | ||
}} | }} | ||
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* The "Adjust display refresh rate" function of Kodi sometimes has bad interactions with Aero on Windows Vista and 7. | * The "Adjust display refresh rate" function of Kodi sometimes has bad interactions with Aero on Windows Vista and 7. | ||
:* Turn off the "Use a fullscreen window rather than true fullscreen" option. | :* Turn off the "Use a fullscreen window rather than true fullscreen" option. | ||
:* If you must have the "Use a fullscreen window..." option turned on, disable Aero, either globally on the PC with the selection of a basic theme, or just for | :* If you must have the "Use a fullscreen window..." option turned on, disable Aero, either globally on the PC with the selection of a basic theme, or just for Kodi, with the "Disable desktop composition" option, in the compatibility tab of Kodi.exe's file properties. | ||
}} | }} | ||
{{FAQ|1=Stuttering2 | {{FAQ|1=Stuttering2 | ||
| BGcolor= WhiteSmoke | | BGcolor= WhiteSmoke | ||
| Question= Video stutters | | Question= Video stutters due to audio misconfiguration | ||
| Answer= | | Answer= | ||
* [http://forum.kodi.tv/showthread.php?tid=154265 Some users reported] that video may stutter in Kodi version 12 because of audio misconfiguration. | * [http://forum.kodi.tv/showthread.php?tid=154265 Some users reported] that video may stutter in Kodi version 12 because of audio misconfiguration. | ||
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* To make Kodi to display proper Chinese Text, you need a True-Type Font (.ttf) that supports Chinese Unicode. Below steps guide you on how to install the required font: | * To make Kodi to display proper Chinese Text, you need a True-Type Font (.ttf) that supports Chinese Unicode. Below steps guide you on how to install the required font: | ||
*# Navigate to Windows -> Fonts directory, select an Unicode ttf font file that supports Chinese characters display e.g.KaiTiRegular, copy the font file. | *# Navigate to Windows -> Fonts directory, select an Unicode ttf font file that supports Chinese characters display e.g.KaiTiRegular, copy the font file. | ||
*# Navigate to the Kodi user directory i.e. C:\Users\<your_user_name>\AppData\Roaming\ | *# Navigate to the Kodi user directory i.e. C:\Users\<your_user_name>\AppData\Roaming\Kodi\media\Fonts (Windows 7) | ||
*# Create the Fonts sub-directory if it does not exist. | *# Create the Fonts sub-directory if it does not exist. | ||
*# Paste the copies Chinese font .ttf file into this Fonts sub-directory. | *# Paste the copies Chinese font .ttf file into this Fonts sub-directory. | ||
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| Question= Audio issues and/or slow video playback | | Question= Audio issues and/or slow video playback | ||
| Answer= | | Answer= | ||
* Make sure that your audio settings are correct. Wrong audio settings will have severely negative effects on video playback. | * Make sure that your audio settings are correct. Wrong audio settings will have severely negative effects on video playback. | ||
:* Check to see if your speaker setup is really correct | :* Check to see if your speaker setup is really correct | ||
:* If passthrough: make sure you '''only''' enable the audio codecs your receiver supports. | :* If passthrough: make sure you '''only''' enable the audio codecs your receiver supports. | ||
:* Select the correct audio output device for analog and passthrough. | :* Select the correct audio output device for analog and passthrough. | ||
* Most user can fix their issue by just switching to "DirectSound" in the | * Most user can fix their issue by just switching to "DirectSound" in the audio settings. See '''Windows_audio''' for more in-depth information. | ||
}} | }} | ||
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| BGcolor= | | BGcolor= | ||
| Question= ERROR: Unable to create GUI. Exiting. | | Question= ERROR: Unable to create GUI. Exiting. | ||
| Answer= If you are getting this error when trying to start | | Answer= | ||
*If you are getting this error when trying to start Kodi, make sure you have specific and updated graphics card drivers installed. Generic graphics card drivers might not work with Kodi. | |||
}} | }} | ||
|} | |} | ||
Latest revision as of 22:31, 13 September 2022
Frequently Asked Questions Windows and Windows-compatible computer hardware.
General FAQ
- See also: All platforms FAQ for FAQs that apply to all versions of Kodi.
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Troubleshooting
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