Archive:Mac FAQ: Difference between revisions
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<section begin="intro" />'''F'''requently '''A'''sked '''Q'''uestions for OS X and Mac hardware from Apple.<section end="intro" /> | <section begin="intro" />'''F'''requently '''A'''sked '''Q'''uestions for OS X and Mac hardware from Apple.<section end="intro" /> | ||
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{{-}} | {{-}} | ||
== General FAQ == | == General FAQ == | ||
{| width="100%" | {| width="100%" | ||
{{FAQ|1= | {{FAQ|1=Supported hardware | ||
| BGcolor= | | BGcolor= | ||
| Question= | | Question=Supported hardware | ||
| Answer= | | Answer= | ||
{{#lst:Supported hardware|Mac OS X}} | {{#lst:Supported hardware|Mac OS X}} | ||
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| Question= How to install and/or update Kodi | | Question= How to install and/or update Kodi | ||
| Answer= | | Answer= | ||
{{main|HOW-TO: | {{main|HOW-TO:Install_Kodi_for_Mac_OS_X}} | ||
* Simply download Kodi from http://kodi.tv/downloads/ and copy Kodi.app to your Applications folder to install Kodi | * Simply download Kodi from http://kodi.tv/downloads/ and copy Kodi.app to your Applications folder to install Kodi | ||
* Do the same to update Kodi. All your settings and files will be preserved as they are located in a different place in the [[ | * Do the same to update Kodi. All your settings and files will be preserved as they are located in a different place in the [[Userdata]]. Be sure to make a backup of the [[Userdata]] when doing updates in case something goes wrong. | ||
* If you have OS X 10.8 or higher, you may need to bypass the Gatekeeper settings to install Kodi: See '''[[HOW-TO: | * If you have OS X 10.8 or higher, you may need to bypass the Gatekeeper settings to install Kodi: See '''[[HOW-TO:Install_Kodi_for_Mac_OS_X#Gatekeeper|Gatekeeper]]''' | ||
}} | }} | ||
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| Answer= | | Answer= | ||
* Kodi main menu > System > Lower submenu > System info. '''Note the build date.''' | * Kodi main menu > System > Lower submenu > System info. '''Note the build date.''' | ||
}} | }} | ||
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| Question=What remotes can be used with Kodi | | Question=What remotes can be used with Kodi | ||
| Answer= | | Answer= | ||
* ''' | * '''Apple remote''' (both white and silver version) | ||
** '''How do I bring up the context menu?''' - Press and hold MENU | ** '''How do I bring up the context menu?''' - Press and hold MENU | ||
** '''How do I bring up the OSD during playback?''' - Press and hold SELECT | ** '''How do I bring up the OSD during playback?''' - Press and hold SELECT | ||
* '''Logitech Harmony''' remotes can be used. See [[#Harmony]] | * '''Logitech Harmony''' remotes can be used. See [[#Harmony]] | ||
* Any ''' | * Any '''Keyboard''' such as wired, wireless, bluetooth. This includes "keymotes" such as the Rii or Boxee Box remote. | ||
* ''' | * '''Web interfaces''', including add-on interfaces. | ||
* Kodi | * Kodi smartphone and tablet remote apps. | ||
* Other IR remotes can be used with IR receivers such as the ''' | * Other IR remotes can be used with IR receivers such as the '''FLIRC'''. | ||
}} | }} | ||
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| Answer= | | Answer= | ||
* The Apple Remote can be set to start Kodi instead of Front Row or iTunes. | * The Apple Remote can be set to start Kodi instead of Front Row or iTunes. | ||
* Go to {{highlight | * Go to {{highlight|Settings -> System -> Input devices}} and select "Allow start of Kodi using the remote". | ||
}} | }} | ||
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| Answer= | | Answer= | ||
* Kodi can use a Logitech Harmony remote using the normal Apple IR receiver that is built into some Macs. | * Kodi can use a Logitech Harmony remote using the normal Apple IR receiver that is built into some Macs. | ||
* Go to {{highlight | * Go to {{highlight|Settings -> System -> Input devices}} and change "Apple remote" to "Universal". | ||
* On the Logitech Harmony remote, select the Plex profile. | * On the Logitech Harmony remote, select the Plex profile. | ||
}} | }} | ||
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**# If needed, set the remote to either Apple or Logitech Harmony (see the [[#Harmony]] section above) | **# If needed, set the remote to either Apple or Logitech Harmony (see the [[#Harmony]] section above) | ||
** Install this free patch: http://www.thebitguru.com/projects/iTunesPatch | ** Install this free patch: http://www.thebitguru.com/projects/iTunesPatch | ||
** Install Magic Keys : https://www.gearmusicplayer.com/extras.html | |||
** Still have problems? Try this: http://forum.kodi.tv/showthread.php?tid=121137&pid=1002261#pid1002261 | ** Still have problems? Try this: http://forum.kodi.tv/showthread.php?tid=121137&pid=1002261#pid1002261 | ||
}} | }} | ||
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|} | |} | ||
== General == | == General == | ||
{| width="100%" | {| width="100%" | ||
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| Question= Userdata folder and logs | | Question= Userdata folder and logs | ||
| Answer= | | Answer= | ||
:''See '''[[ | :''See '''[[HOW-TO:Submit_a_bug_report]]''' for bug reporting details and '''[[forum:47124|here]]''' for instructions on reporting an issue to the forums'' | ||
* [[Userdata | * [[Userdata]]: {{highlight|/Users/<your_user_name>/Library/Application Support/Kodi/userdata}} | ||
* [[Debug log]]: {{highlight|/Users/<your_user_name>/Library/Logs/kodi.log}} | * [[Log_file|Debug log]]: {{highlight|/Users/<your_user_name>/Library/Logs/kodi.log}} | ||
* Console log: {{highlight|/Library/Logs/Console/501/console.log}} | * Console log: {{highlight|/Library/Logs/Console/501/console.log}} | ||
* CrashReporter: {{highlight|/Users/<your_user_name>/Library/Logs/DiagnosticReports/}} | * CrashReporter: {{highlight|/Users/<your_user_name>/Library/Logs/DiagnosticReports/}} | ||
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| Answer= | | Answer= | ||
* When Mac OS X touches files that are saved on a non-Mac-formatted drive (HFS+) it will save metadata in what are often called AppleDouble files. They often show up looking like <code>._filename.ext</code> or <code>.DS_Store</code>. ''On a native Mac formatted drive (HFS+) the metadata is written in such a way that it does not create these files, which is why you don't see them there.'' | * When Mac OS X touches files that are saved on a non-Mac-formatted drive (HFS+) it will save metadata in what are often called AppleDouble files. They often show up looking like <code>._filename.ext</code> or <code>.DS_Store</code>. ''On a native Mac formatted drive (HFS+) the metadata is written in such a way that it does not create these files, which is why you don't see them there.'' | ||
* Normally, these files should not be visible to Kodi and they should not be scanned into the libraries. The only exception for this is if "Show hidden files" is turned on under {{highlight|bordered=yes | * Normally, these files should not be visible to Kodi and they should not be scanned into the libraries. The only exception for this is if "Show hidden files" is turned on under {{highlight|bordered=yes| Settings -> Appearance -> File lists -> "Show hidden files and directories" }} | ||
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| Question= Can't see UPnP sources/servers | | Question= Can't see UPnP sources/servers | ||
| Answer= | | Answer= | ||
* See If you are unable to see | * See If you are unable to see UPnP sources or servers inside of Kodi it could be due to a conflicting UPnP service running on your Mac or network. One known conflicting server is EyeTV, which runs a UPnP server in the background, even if EyeTV itself is not running. Uninstalling EyeTV or forcing all EyeTV processes to quit in Activity Monitor should fix the issue. | ||
}} | }} | ||
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| Question= Audio issues and/or slow video playback | | Question= Audio issues and/or slow video playback | ||
| Answer= | | Answer= | ||
* If you hear sound only coming from the left side of speakers/headphones then you probably need to change your audio settings from 2.1 to 2.0. | * If you hear sound only coming from the left side of speakers/headphones then you probably need to change your audio settings from 2.1 to 2.0. | ||
* Make sure that your audio settings are correct. Wrong audio settings will have severely negative effects on video playback. | * Make sure that your audio settings are correct. Wrong audio settings will have severely negative effects on video playback. | ||
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:* If passthrough: make sure you '''only''' enable the audio codecs your receiver supports. | :* If passthrough: make sure you '''only''' enable the audio codecs your receiver supports. | ||
:* Select the correct audio output device for analog and passthrough. | :* Select the correct audio output device for analog and passthrough. | ||
* Not actually an issue with Kodi: Apple does not provide support for HD-audio passthrough in their audio API, CoreAudio. | * Not actually an issue with Kodi: Apple does not provide support for HD-audio passthrough in their audio API, CoreAudio. | ||
}} | }} | ||
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| Question= Bluetooth audio results in poor sound quality. | | Question= Bluetooth audio results in poor sound quality. | ||
| Answer= | | Answer= | ||
Go into {{highlight|bordered=yes | Go into {{highlight|bordered=yes|Settings -> System -> Audio}} and select '''Fixed''' and '''44.1''' on the settings. | ||
}} | }} | ||
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| Question=SMB (Windows Sharing) isn't working when sharing files | | Question=SMB (Windows Sharing) isn't working when sharing files | ||
| Answer= | | Answer= | ||
Sometimes Apple changes things with SMB sharing and additional steps are needed. | |||
}} | }} | ||
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| Question= Gatekeeper prevents Kodi from installing ("Kodi" can’t be opened because it is from an unidentified developer) | | Question= Gatekeeper prevents Kodi from installing ("Kodi" can’t be opened because it is from an unidentified developer) | ||
| Answer= | | Answer= | ||
{{main|HOW-TO: | {{main|HOW-TO:Install_Kodi_for_Mac_OS_X#Gatekeeper}} | ||
{{#lst:HOW-TO: | {{#lst:HOW-TO:Install_Kodi_for_Mac_OS_X|Gatekeeper}} | ||
}} | }} | ||
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* '''Stuttering video-''' Some users have had issues with stuttering video, possibly related to the AppNap feature. | * '''Stuttering video-''' Some users have had issues with stuttering video, possibly related to the AppNap feature. | ||
* '''Possible issue with auto-switching GPUs on some Macbook Pros-''' There seems to be an issue with some Macbook Pros that have auto-switching GPUs that cause Kodi to start up with only 16k colors and/or low resolution. Switching in and out of windowed mode seems to work as a temp workaround (press {{keypress|\}} on a keyboard). | * '''Possible issue with auto-switching GPUs on some Macbook Pros-''' There seems to be an issue with some Macbook Pros that have auto-switching GPUs that cause Kodi to start up with only 16k colors and/or low resolution. Switching in and out of windowed mode seems to work as a temp workaround (press {{keypress|\}} on a keyboard). | ||
* '''Crash when starting Kodi with external monitor-''' Kodi might crash when there is an external/second monitor connected (laptops only?) and not in mirroring mode. This will be fixed in the 12.3 bugfix release and has been fixed in [[nightly builds]]. | * '''Crash when starting Kodi with external monitor-''' Kodi might crash when there is an external/second monitor connected (laptops only?) and not in mirroring mode. This will be fixed in the 12.3 bugfix release and has been fixed in [[Development_builds|nightly builds]]. | ||
* '''SMB/SAMBA/Windows sharing sharing from Mac OS X 10.9-''' Not really an Kodi issue, but Kodi clients connecting to a Mac OS X 10.9 SMB/SAMBA/Windows-sharing file server might have compatibility issues again. | * '''SMB/SAMBA/Windows sharing sharing from Mac OS X 10.9-''' Not really an Kodi issue, but Kodi clients connecting to a Mac OS X 10.9 SMB/SAMBA/Windows-sharing file server might have compatibility issues again. SMBUp can be used as a workaround. | ||
* '''IR Apple remote is unresponsive-''' The "App Nap" feature in OS X 10.9 might cause lag and delays when using the white or silver Apple IR remote control. A temp work around would be to disable "App Nap" in OS X. | * '''IR Apple remote is unresponsive-''' The "App Nap" feature in OS X 10.9 might cause lag and delays when using the white or silver Apple IR remote control. A temp work around would be to disable "App Nap" in OS X. | ||
}} | }} | ||
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[[Category:Apple]] | |||
[[Category: |
Latest revision as of 07:25, 14 November 2020
Frequently Asked Questions for OS X and Mac hardware from Apple.
General FAQ
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Remote controls
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General
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Some screensavers are missing
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Mac OS X 10.7 (Lion) (and higher) issues
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Mac OS X 10.8 (Mountain Lion) (and higher) issues
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Mac OS X 10.9 (Mavericks)
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