Archive:Windows FAQ: Difference between revisions

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m (Bot: Automated text replacement (- XBMC + {{name}} ))
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| Question= How to install and/or update XBMC
| Question= How to install and/or update XBMC
| Answer=
| Answer=
{{main|HOW-TO:Install XBMC for Windows}}
{{main|HOW-TO:Install {{name}} for Windows}}
* Simply download XBMC from http://xbmc.org/downloads/ and run the installer.
* Simply download {{name}} from http://xbmc.org/downloads/ and run the installer.
* Do the same to update XBMC. All your settings and files will be preserved as they are located in a different place in the [[userdata folder]]. Be sure to make a backup of the [[userdata folder]] when doing updates in case something goes wrong.
* Do the same to update XBMC. All your settings and files will be preserved as they are located in a different place in the [[userdata folder]]. Be sure to make a backup of the [[userdata folder]] when doing updates in case something goes wrong.
}}
}}
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{{FAQ|1=Release_version|2=Version
{{FAQ|1=Release_version|2=Version
| BGcolor= WhiteSmoke
| BGcolor= WhiteSmoke
| Question= XBMC for Windows version
| Question= {{name}} for Windows version
| Answer=
| Answer=
* The current stable version of XBMC for Windows is {{Current version}}. This is the same code that all of the other platforms (Linux, iOS, Mac OS X) are using.
* The current stable version of {{name}} for Windows is {{Current version}}. This is the same code that all of the other platforms (Linux, iOS, Mac OS X) are using.
}}
}}


{{FAQ|1=Current_build|2=XBMC_Version
{{FAQ|1=Current_build|2=XBMC_Version
| BGcolor=  
| BGcolor=  
| Question= What version/nightly build/beta of XBMC am I running?
| Question= What version/nightly build/beta of {{name}} am I running?
| Answer=
| Answer=
* XBMC main menu > System > Lower submenu > System info. '''Note the build date.'''
* {{name}} main menu > System > Lower submenu > System info. '''Note the build date.'''
}}
}}


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| Question= Portable mode
| Question= Portable mode
| Answer=
| Answer=
* If you wish, you may run XBMC in portable mode by adding the ''-p'' switch (in the ''Target field'' after the closing quotation mark) to the shortcut's properties used to launch XBMC. This will then use the XBMC folder itself as the Home folder, which means scripts, plugins, skins and userdata will be located in the 'portable_data' folder within the XBMC folder. This is useful for running XBMC for Windows off a USB stick for portability.
* If you wish, you may run {{name}} in portable mode by adding the ''-p'' switch (in the ''Target field'' after the closing quotation mark) to the shortcut's properties used to launch XBMC. This will then use the {{name}} folder itself as the Home folder, which means scripts, plugins, skins and userdata will be located in the 'portable_data' folder within the {{name}} folder. This is useful for running {{name}} for Windows off a USB stick for portability.
* You'll have to put the XBMC folder in a place where standard users have write permission (e.g. ''not'' under Program Files) or run the shortcut as admin (even though you're logged in with an admin account). Otherwise you'll get the error message "ERROR: Unable to create application. Exiting."
* You'll have to put the {{name}} folder in a place where standard users have write permission (e.g. ''not'' under Program Files) or run the shortcut as admin (even though you're logged in with an admin account). Otherwise you'll get the error message "ERROR: Unable to create application. Exiting."
* You will, however, have to be careful when upgrading to make sure that the [[userdata]] folder you use is not overwritten.
* You will, however, have to be careful when upgrading to make sure that the [[userdata]] folder you use is not overwritten.
}}
}}
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{{FAQ|1=Delay
{{FAQ|1=Delay
| BGcolor= WhiteSmoke
| BGcolor= WhiteSmoke
| Question= Upon booting, start XBMC with a delay
| Question= Upon booting, start {{name}} with a delay
| Answer=
| Answer=
* When starting XBMC on Windows startup it can be that some sub services weren't started when XBMC is up. To delay XBMC just add the parameter -d X (in the ''Target field'' after the closing quotation mark) to the shortcut's properties used to launch XBMC, with X equal to the startup delay in seconds.
* When starting {{name}} on Windows startup it can be that some sub services weren't started when {{name}} is up. To delay {{name}} just add the parameter -d X (in the ''Target field'' after the closing quotation mark) to the shortcut's properties used to launch XBMC, with X equal to the startup delay in seconds.
}}
}}


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{{FAQ|1=Help|2=Forum|3=IRC
{{FAQ|1=Help|2=Forum|3=IRC
| BGcolor=
| BGcolor=
| Question=Getting more help with XBMC for Windows
| Question=Getting more help with {{name}} for Windows
| Answer=
| Answer=
* '''[http://forum.xbmc.org/forumdisplay.php?f=59 XBMC for Windows specific help forum]'''
* '''[http://forum.xbmc.org/forumdisplay.php?f=59 {{name}} for Windows specific help forum]'''
* '''[irc://irc.freenode.org/xbmc-osx #xbmc]''' [[w:IRC|IRC]] chat channel on irc.freenode.org.
* '''[irc://irc.freenode.org/xbmc-osx #xbmc]''' [[w:IRC|IRC]] chat channel on irc.freenode.org.
}}
}}
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** Windows 7: {{highlight|Vista/Windows 7: Users\[user]\AppData\Roaming\XBMC\userdata\}}
** Windows 7: {{highlight|Vista/Windows 7: Users\[user]\AppData\Roaming\XBMC\userdata\}}
* [[Debug log]]:
* [[Debug log]]:
*: ''If XBMC is started in [[#portable|'''portable''' mode]], the log file will be created in the XBMC folder itself.''
*: ''If {{name}} is started in [[#portable|'''portable''' mode]], the log file will be created in the {{name}} folder itself.''
** Windows XP: {{highlight|Documents and Settings\[user]\Application Data\XBMC\xbmc.log}}
** Windows XP: {{highlight|Documents and Settings\[user]\Application Data\XBMC\xbmc.log}}
** Windows 7: {{highlight|Vista/Windows 7: Users\[user]\AppData\Roaming\XBMC\xbmc.log}}
** Windows 7: {{highlight|Vista/Windows 7: Users\[user]\AppData\Roaming\XBMC\xbmc.log}}
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* ... but the gui works fine.
* ... but the gui works fine.
* If you have a video adapter with pixel shader >= 2.0
* If you have a video adapter with pixel shader >= 2.0
:* XBMC compiles the video shader at runtime and the compiler was not installed. When installing XBMC, do not uncheck the "Install DirectX" option. Contrary to a common belief, Windows Vista and above do not have a complete DirectX installation out of the box.
:* {{name}} compiles the video shader at runtime and the compiler was not installed. When installing XBMC, do not uncheck the "Install DirectX" option. Contrary to a common belief, Windows Vista and above do not have a complete DirectX installation out of the box.
* if you have a DirectX 9 video adapter with pixel shader < 2.0
* if you have a DirectX 9 video adapter with pixel shader < 2.0
:* version 9.11: you are out of luck because the video renderer requires support of pixel shaders >= 2.0
:* version 9.11: you are out of luck because the video renderer requires support of pixel shaders >= 2.0
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* These options are available with Windows Vista, 7 and later.
* These options are available with Windows Vista, 7 and later.
* If you have the required OS and do not see the options, check System Info->Summary->Operating system. It should match your actual OS version.
* If you have the required OS and do not see the options, check System Info->Summary->Operating system. It should match your actual OS version.
* If not, Windows is starting XBMC in a compatibility mode, which reports an alternative OS version. To disable the compatibility mode, open the file properties of xbmc.exe (located in Program Files\XBMC), and uncheck all the options of the Compatibility tab.
* If not, Windows is starting {{name}} in a compatibility mode, which reports an alternative OS version. To disable the compatibility mode, open the file properties of xbmc.exe (located in Program Files\XBMC), and uncheck all the options of the Compatibility tab.
* If that doesn't help, check the compatibility options of the shortcut used to start XBMC or any launcher program that starts XBMC. If there is a chain of launchers, check each and every one.
* If that doesn't help, check the compatibility options of the shortcut used to start {{name}} or any launcher program that starts XBMC. If there is a chain of launchers, check each and every one.
}}
}}


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| Question= Video stutters when "Adjust display refresh rate" is turned on
| Question= Video stutters when "Adjust display refresh rate" is turned on
| Answer=
| Answer=
* The "Adjust display refresh rate" function of XBMC sometimes has bad interactions with Aero on Windows Vista and 7.
* The "Adjust display refresh rate" function of {{name}} sometimes has bad interactions with Aero on Windows Vista and 7.
:* Turn off the "Use a fullscreen window rather than true fullscreen" option.
:* Turn off the "Use a fullscreen window rather than true fullscreen" option.
:* If you must have the "Use a fullscreen window..." option turned on, disable Aero, either globally on the PC with the selection of a basic theme, or just for XBMC, with the "Disable desktop composition" option, in the compatibility tab of xbmc.exe's file properties.
:* If you must have the "Use a fullscreen window..." option turned on, disable Aero, either globally on the PC with the selection of a basic theme, or just for XBMC, with the "Disable desktop composition" option, in the compatibility tab of xbmc.exe's file properties.
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{{FAQ|1=Stuttering2
{{FAQ|1=Stuttering2
| BGcolor= WhiteSmoke
| BGcolor= WhiteSmoke
| Question= Video stutters in XBMC 12 due to audio misconfiguration
| Question= Video stutters in {{name}} 12 due to audio misconfiguration
| Answer=
| Answer=
* [http://forum.xbmc.org/showthread.php?tid=154265 Some users reported] that video may stutter in XBMC version 12 because of audio misconfiguration.
* [http://forum.xbmc.org/showthread.php?tid=154265 Some users reported] that video may stutter in {{name}} version 12 because of audio misconfiguration.
:* Go to System / Settings / Audio and try to set Analog Output.
:* Go to System / Settings / Audio and try to set Analog Output.
:* If you don't want to use Analog Output, try to turn on/off DTS-HD or set output to WASAPI HDMI.
:* If you don't want to use Analog Output, try to turn on/off DTS-HD or set output to WASAPI HDMI.
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| Question= Video plays in half/quarter of the screen
| Question= Video plays in half/quarter of the screen
| Answer=
| Answer=
* This happens for certain settings with nVidia graphics cards/integrated chipsets and hardware decoding. To fix this, go in the 3D settings of the nVidia Control panel and stop forcing antialiasing to be used (set "Antialiasing - Mode" to Application-controlled or Off). To avoid changing the setting globally and to preserve it for other applications, you can alternatively create a program profile for XBMC and only disable antialiasing in that profile.
* This happens for certain settings with nVidia graphics cards/integrated chipsets and hardware decoding. To fix this, go in the 3D settings of the nVidia Control panel and stop forcing antialiasing to be used (set "Antialiasing - Mode" to Application-controlled or Off). To avoid changing the setting globally and to preserve it for other applications, you can alternatively create a program profile for {{name}} and only disable antialiasing in that profile.
}}
}}


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| Question= DVD player does not work/"please insert disk" message
| Question= DVD player does not work/"please insert disk" message
| Answer=
| Answer=
* Please check if you have more than one ejectable media drive in your system. If that's the case you must be sure that you insert the disk in the drive that has the first drive letter, as XBMC will fail in all others. You may need to swap driver letters in your Windows installation.
* Please check if you have more than one ejectable media drive in your system. If that's the case you must be sure that you insert the disk in the drive that has the first drive letter, as {{name}} will fail in all others. You may need to swap driver letters in your Windows installation.
}}
}}


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| Question= Chinese/Asian text as unrecognized squares
| Question= Chinese/Asian text as unrecognized squares
| Answer=
| Answer=
* For example, using the YouTube add-on to search for Chinese media video content, the XBMC displays the retrieved media video title Chinese text as unrecognized squares. The reason is that the default font pre-installed with XBMC does not support Chinese Unicode Font display.
* For example, using the YouTube add-on to search for Chinese media video content, the {{name}} displays the retrieved media video title Chinese text as unrecognized squares. The reason is that the default font pre-installed with {{name}} does not support Chinese Unicode Font display.
* To make XBMC to display proper Chinese Text, you need a True-Type Font (.ttf) that supports Chinese Unicode. Below steps guide you on how to install the required font:
* To make {{name}} to display proper Chinese Text, you need a True-Type Font (.ttf) that supports Chinese Unicode. Below steps guide you on how to install the required font:
*# Navigate to Windows -> Fonts directory, select an Unicode ttf font file that supports Chinese characters display e.g.KaiTiRegular, copy the font file.
*# Navigate to Windows -> Fonts directory, select an Unicode ttf font file that supports Chinese characters display e.g.KaiTiRegular, copy the font file.
*# Navigate to the XBMC user directory i.e. C:\Users\<your_user_name>\AppData\Roaming\XBMC\media\Fonts (Windows 7)
*# Navigate to the {{name}} user directory i.e. C:\Users\<your_user_name>\AppData\Roaming\XBMC\media\Fonts (Windows 7)
*# Create the Fonts sub-directory if it does not exist.
*# Create the Fonts sub-directory if it does not exist.
*# Paste the copies Chinese font .ttf file into this Fonts sub-directory.
*# Paste the copies Chinese font .ttf file into this Fonts sub-directory.
*# Rename the newly copied .ttf file to arial.ttf.
*# Rename the newly copied .ttf file to arial.ttf.
*# Launch XBMC and navigate to System -> Appearance -> Skin
*# Launch {{name}} and navigate to System -> Appearance -> Skin
*# Change the Fonts selection to 'Arial based'.
*# Change the Fonts selection to 'Arial based'.
* You should now be able to see the Chinese font display properly.
* You should now be able to see the Chinese font display properly.
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{{FAQ|1=No_text
{{FAQ|1=No_text
| BGcolor= WhiteSmoke
| BGcolor= WhiteSmoke
| Question= No text in XBMC with AMD GPU
| Question= No text in {{name}} with AMD GPU
| Answer=  
| Answer=  
* AMD Catalyst 12.10 and 12.11 drivers have a known issue where they will cause all XBMC GUI text to show up as scattered dots (or nothing at all). A fix has been published by AMD with the '''12.11 Beta 11''' Catalyst drivers.  
* AMD Catalyst 12.10 and 12.11 drivers have a known issue where they will cause all {{name}} GUI text to show up as scattered dots (or nothing at all). A fix has been published by AMD with the '''12.11 Beta 11''' Catalyst drivers.  
* [http://forum.xbmc.org/showthread.php?tid=143548 Base Windows + XBMC Install, '''no text''' forum discussion]
* [http://forum.xbmc.org/showthread.php?tid=143548 Base Windows + {{name}} Install, '''no text''' forum discussion]
}}
}}



Revision as of 01:20, 5 June 2014

Template:XBMC FAQ

Home icon grey.png   ▶ Windows ▶ Windows FAQ

Frequently Asked Questions Windows and Windows-compatible computer hardware.


General FAQ

See also: XBMC all platforms FAQ for FAQs that apply to all versions of XBMC.

Requirements

Link
Windows Version
  • Minimum: Windows 7
  • Recommended: Windows 10
CPU x86 or x86-64 processor such as: Intel Pentium 4/ Pentium M, AMD Athlon 64 / Opteron, or newer CPU (that support SSE2, which all CPUs made within the last 10-years does).
  • If your GPU/VPU does not support hardware video decoding then you will require a fast modern processor is required to decode some 1080p videos encoded in H.264, VC-1/WMV9, HEVC/H.265 VP9, etc
RAM
  • Recommended: 1GB or more in a HTPC media player appliance-like computer dedicated for Kodi, and 2GB or more in a computer for multipurpose use.
Graphics

GPU hardware must support at least level DirectX version 9.0c however the GPU software drivers must support the DirectX 11 Feature Level 9.1 (which means the DX11 API has been implemented in the GPU software driver to be compatible with DX9 hardware)

Video decoding On low-performance CPUs to playback 1080p content then hardware video decoding maybe necessary.
AMD/ATI Intel Nvidia
Minimum without HW decoding: ATI Radeon R300 Series (Radeon 9500) Arrandale / Clarkdale or newer Nvidia GeForce 4-Series
Minimum for HW decoding of 8-bit H.264 and VC-1: AMD/ATI Radeon HD 3000 Series or newer Bay Trail /Sandybridge or newer Nvidia GeForce 4-Series or newer
Minimum for HW decoding of 8-bit HEVC (H.265) and VP9: AMD Radeon RX 300 series or newer Braswell / Skylake or newer Nvidia GeForce 8-Series or newer
Minimum for HW decoding of 10-bit HEVC (H.265) and VP9: AMD Radeon 400 series or newer Apollo Lake / Kaby Lake or newer Nvidia GeForce 8-Series or newer
Drive space The Kodi application generally only takes up between 100 to 200 MB of space, depending on how the binary is compiled. Technically speaking, if your hardware supports netbooting, you do not even require a internal storage for either the operating-system or for Kodi.
  • Minimum: 4 to 8GB
  • Recommended: 16GB or more
Depending on how big your video library is. Most of the space required for Kodi comes from the images/artwork cache.

How to install and/or update XBMC

Link
  • Simply download XBMC from http://xbmc.org/downloads/ and run the installer.
  • Do the same to update XBMC. All your settings and files will be preserved as they are located in a different place in the userdata folder. Be sure to make a backup of the userdata folder when doing updates in case something goes wrong.

XBMC for Windows version

Link
  • The current stable version of XBMC for Windows is Kodi v20.5 Nexus. This is the same code that all of the other platforms (Linux, iOS, Mac OS X) are using.

What version/nightly build/beta of XBMC am I running?

Link
  • XBMC main menu > System > Lower submenu > System info. Note the build date.

Programs and tools to help with XBMC

Link
  • For a list of programs and tools to help with XBMC, such as renaming files, managing media, file sharing, and more, see Supplemental tools/Windows

Portable mode

Link
  • If you wish, you may run XBMC in portable mode by adding the -p switch (in the Target field after the closing quotation mark) to the shortcut's properties used to launch XBMC. This will then use the XBMC folder itself as the Home folder, which means scripts, plugins, skins and userdata will be located in the 'portable_data' folder within the XBMC folder. This is useful for running XBMC for Windows off a USB stick for portability.
  • You'll have to put the XBMC folder in a place where standard users have write permission (e.g. not under Program Files) or run the shortcut as admin (even though you're logged in with an admin account). Otherwise you'll get the error message "ERROR: Unable to create application. Exiting."
  • You will, however, have to be careful when upgrading to make sure that the userdata folder you use is not overwritten.

Upon booting, start XBMC with a delay

Link
  • When starting XBMC on Windows startup it can be that some sub services weren't started when XBMC is up. To delay XBMC just add the parameter -d X (in the Target field after the closing quotation mark) to the shortcut's properties used to launch XBMC, with X equal to the startup delay in seconds.

Troubleshooting

Getting more help with XBMC for Windows

Link

Userdata folder and logs

Link
See How-to:Submit a proper bug report for bug reporting details and here for instructions on reporting an issue to the forums
  • Userdata folder:
    • Windows XP: Documents and Settings\[user]\Application Data\XBMC\userdata\
    • Windows 7: Vista/Windows 7: Users\[user]\AppData\Roaming\XBMC\userdata\
  • Debug log:
    If XBMC is started in portable mode, the log file will be created in the XBMC folder itself.
    • Windows XP: Documents and Settings\[user]\Application Data\XBMC\xbmc.log
    • Windows 7: Vista/Windows 7: Users\[user]\AppData\Roaming\XBMC\xbmc.log
  • Crash report:
    • Windows XP: Documents and Settings\[user]\Application Data\XBMC\xbmc_crashlog-[DATE]-[TIME].dmp
    • Windows 7: Vista/Windows 7: Users\[user]\AppData\Roaming\XBMC\xbmc_crashlog-[DATE]-[TIME].dmp

Black/white screen instead of video

Link
  • ... but the gui works fine.
  • If you have a video adapter with pixel shader >= 2.0
  • XBMC compiles the video shader at runtime and the compiler was not installed. When installing XBMC, do not uncheck the "Install DirectX" option. Contrary to a common belief, Windows Vista and above do not have a complete DirectX installation out of the box.
  • if you have a DirectX 9 video adapter with pixel shader < 2.0
  • version 9.11: you are out of luck because the video renderer requires support of pixel shaders >= 2.0
  • versions after 9.11: supported, with the 'Software' render method. The CPU will work harder.

"Allow hardware acceleration (dxva2)" and WASAPI output settings missing

Link
  • These options are available with Windows Vista, 7 and later.
  • If you have the required OS and do not see the options, check System Info->Summary->Operating system. It should match your actual OS version.
  • If not, Windows is starting XBMC in a compatibility mode, which reports an alternative OS version. To disable the compatibility mode, open the file properties of xbmc.exe (located in Program Files\XBMC), and uncheck all the options of the Compatibility tab.
  • If that doesn't help, check the compatibility options of the shortcut used to start XBMC or any launcher program that starts XBMC. If there is a chain of launchers, check each and every one.

Video stutters when "Adjust display refresh rate" is turned on

Link
  • The "Adjust display refresh rate" function of XBMC sometimes has bad interactions with Aero on Windows Vista and 7.
  • Turn off the "Use a fullscreen window rather than true fullscreen" option.
  • If you must have the "Use a fullscreen window..." option turned on, disable Aero, either globally on the PC with the selection of a basic theme, or just for XBMC, with the "Disable desktop composition" option, in the compatibility tab of xbmc.exe's file properties.

Video stutters in XBMC 12 due to audio misconfiguration

Link
  • Some users reported that video may stutter in XBMC version 12 because of audio misconfiguration.

Video plays in half/quarter of the screen

Link
  • This happens for certain settings with nVidia graphics cards/integrated chipsets and hardware decoding. To fix this, go in the 3D settings of the nVidia Control panel and stop forcing antialiasing to be used (set "Antialiasing - Mode" to Application-controlled or Off). To avoid changing the setting globally and to preserve it for other applications, you can alternatively create a program profile for XBMC and only disable antialiasing in that profile.

DVD player does not work/"please insert disk" message

Link
  • Please check if you have more than one ejectable media drive in your system. If that's the case you must be sure that you insert the disk in the drive that has the first drive letter, as XBMC will fail in all others. You may need to swap driver letters in your Windows installation.

Chinese/Asian text as unrecognized squares

Link
  • For example, using the YouTube add-on to search for Chinese media video content, the XBMC displays the retrieved media video title Chinese text as unrecognized squares. The reason is that the default font pre-installed with XBMC does not support Chinese Unicode Font display.
  • To make XBMC to display proper Chinese Text, you need a True-Type Font (.ttf) that supports Chinese Unicode. Below steps guide you on how to install the required font:
    1. Navigate to Windows -> Fonts directory, select an Unicode ttf font file that supports Chinese characters display e.g.KaiTiRegular, copy the font file.
    2. Navigate to the XBMC user directory i.e. C:\Users\<your_user_name>\AppData\Roaming\XBMC\media\Fonts (Windows 7)
    3. Create the Fonts sub-directory if it does not exist.
    4. Paste the copies Chinese font .ttf file into this Fonts sub-directory.
    5. Rename the newly copied .ttf file to arial.ttf.
    6. Launch XBMC and navigate to System -> Appearance -> Skin
    7. Change the Fonts selection to 'Arial based'.
  • You should now be able to see the Chinese font display properly.
  • Note: Your Windows system must have the Asia Fonts support pre-installed. Otherwise you may not be able to find any Chinese .ttf font file in Windows -> Fonts directory.

No text in XBMC with AMD GPU

Link
  • AMD Catalyst 12.10 and 12.11 drivers have a known issue where they will cause all XBMC GUI text to show up as scattered dots (or nothing at all). A fix has been published by AMD with the 12.11 Beta 11 Catalyst drivers.
  • Base Windows + XBMC Install, no text forum discussion

Getting IR remote working on Windows Server 2008 & WHS 2011

Link

Audio issues and/or slow video playback

Link
  • Make sure that your audio settings are correct. Wrong audio settings will have severely negative effects on video playback.
  • Check to see if your speaker setup is really correct
  • If passthrough: make sure you only enable the audio codecs your receiver supports.
  • Select the correct audio output device for analog and passthrough.

ERROR: Unable to create GUI. Exiting.

Link

If you are getting this error when trying to start XBMC, make sure you have specific and updated graphics card drivers installed. Generic graphics card drivers might not work with XBMC.