Troubleshooting: Difference between revisions

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Before starting troubleshooting it's always a good idea to enable [[HOW-TO_Submit_a_Proper_Bug_Report#Useful_info_for_bug_reports.2C_for_use_on_the_forum_.28debug_log.2C_screenshot.2C_codec.29|Debug-Mode for Debug-Logging]] in XBMC.<br>
Always a good idea to get a [[debug log]] (remember to enable [[Settings/System#Debugging|debugging]]) while you are troubleshooting.
This debug-mode provides more detailed info on what's going on, and it can be enabled like [[HOW-TO_Submit_a_Proper_Bug_Report#Useful_info_for_bug_reports.2C_for_use_on_the_forum_.28debug_log.2C_screenshot.2C_codec.29|this]].


==Platform specific troubleshooting FAQs==
==Platform specific troubleshooting FAQs==
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Before writing a bug report, it is advisable to try and find the source of the bug.  There are two good ways to do this:
Before writing a bug report, it is advisable to try and find the source of the bug.  There are two good ways to do this:
# Temporarily remove user data
# Temporarily remove user data
# Temporarily uninstall an addon
# Temporarily uninstall an add-on
If, for example, you remove an addon and the bug still occurs, then that addon is not the source of the bug.  If there is no problem after temporarily removing the component in question, then you have narrowed down the source of the bug.  Doing this will help the developers find and fix the bug faster.
If, for example, you remove an add-on and the bug still occurs, then that add-on is not the source of the bug.  If there is no problem after temporarily removing the component in question, then you have narrowed down the source of the bug.  Doing this will help the developers find and fix the bug faster.
    
    
===Update and Upgrade===
===Update and Upgrade===
Before writing a bug report, make sure that the addon you are using, or the XBMC itself, is fully updated to the newest version.  It is entirely possible that the problem is fixed in the most recent versions of the add-on and/or the XBMC.  The addon support section of the forum contains information and help with the XBMC addons.  There may be versions of addons that are not officially added to the repository that fix the problem.   
Before writing a bug report, make sure that the add-on you are using, or the XBMC itself, is fully updated to the newest version.  It is entirely possible that the problem is fixed in the most recent versions of the add-on and/or the XBMC.  The add-on support section of the forum contains information and help with the XBMC add-ons.  There may be versions of add-ons that are not officially added to the repository that fix the problem.   


===Test on Multiple Devices===
===Test on Multiple Devices===
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*[[Log file]]
*[[Log file]]


{{XBMC wiki toc}}
[[Category:XBMC Manual]]

Revision as of 21:28, 16 June 2012

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This page or section is incomplete. Please add information or correct uncertain data which is marked with a ?

Always a good idea to get a debug log (remember to enable debugging) while you are troubleshooting.

Platform specific troubleshooting FAQs

Effective Troubleshooting Tactics

Isolate the Problem

Before writing a bug report, it is advisable to try and find the source of the bug. There are two good ways to do this:

  1. Temporarily remove user data
  2. Temporarily uninstall an add-on

If, for example, you remove an add-on and the bug still occurs, then that add-on is not the source of the bug. If there is no problem after temporarily removing the component in question, then you have narrowed down the source of the bug. Doing this will help the developers find and fix the bug faster.

Update and Upgrade

Before writing a bug report, make sure that the add-on you are using, or the XBMC itself, is fully updated to the newest version. It is entirely possible that the problem is fixed in the most recent versions of the add-on and/or the XBMC. The add-on support section of the forum contains information and help with the XBMC add-ons. There may be versions of add-ons that are not officially added to the repository that fix the problem.

Test on Multiple Devices

Reproducing the bug on multiple devices will determine whether or not the source of the bug is the user’s hardware or the XBMC itself. Testing the bug on multiple devices before submitting the bug report can isolate the source of the problem and help determine whether or not the developers can fix it. This tactic also greatly reduces the confusion that can occur when others try to reproduce the bug. Depending on the hardware involved with the bug, the user should reproduce the bug on second devices including, but not limited to:

  • Computers
  • Televisions
  • TV remotes
  • Blu-Ray or DVD players
  • Xbox 360 controllers

If the bug is successfully reproduced on at least two devices, then it is more likely that there is a problem with the XBMC.

Reporting bugs and errors

See: HOW-TO:Submit a proper bug report

Getting help

Forum

IRC

See also