Log file/Easy

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Revision as of 22:12, 14 November 2014 by Ned Scott (talk | contribs)
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Home icon grey.png   ▶ Troubleshooting ▶ Log file ▶ Easy

Someone has asked you for a debug log (aka log file, kodi.log, XBMC.log, etc). This is what they want you to do:

1 Download the Debug log uploader add-on:
Inside of Kodi go into Programs → Get more... → Kodi Log Uploader and click on "Install"
2 Turn debugging on:
Inside of Kodi go into Settings → System → Debugging and turn on Enable debug logging. You will see some weird text pop up on the screen.
3 Restart Kodi:
so that the log file records important startup information.
4 Reproduce whatever issue/bug you are reporting on.
If a bug happened when you played a movie, play a movie. If something weird popped up on the screen when you went into an add-on, go into that add-on. Etc. If the issue doesn't require action (the problem happens when you open Kodi, etc) then go to the next step.
5 If you use passwords or logins in add-ons:
You will probably need to edit your log before you upload it. Don't use the rest of the steps here and instead see here for further instructions.
6 Upload your debug log:
From Kodi's home screen, go into Programs → Kodi Log Uploader, enter your e-mail address (if you haven't used the add-on before) and press "Okay". Then it will ask you if you want to upload the debug log, press "Okay". You might also want to note the log ID number (6 or more digits) incase the e-mail doesn't go through.

If you don't get the e-mail link, just use the URL http://xbmclogs.com/show.php?id=#### where "####" is your ID number from the popup window.

Note: If you don't get any e-mail link and no window pops up with an ID number, then the site xbmclogs.org might be down and you might need to manually copy/paste your log file to http://pastebin.com instead. See Log file/Advanced#Location for how to locate the log file manually.


If Kodi crashes:
If your issue involves Kodi crashing then you need to do an additional step. Go into Programs and just select the Log Uploader entry (don't enter it). Then bring up the context menu (press C on a keyboard or info on some remotes) and select "Add-on settings". Then uncheck "Always skip XBMC.old.log (log from previous run)". Now it will upload the debug log of when Kodi crashed (the previous run).

7 Copy the URL
from the e-mail you get and paste it to the forum post or give it to whoever asked you for the debug log. If Kodi had crashed during your log, be sure to include the URL for the "old log" file. Note: Never copy/paste the log file itself into a forum post. Just post the URL.
8 You're done
You can turn off debugging now.

1 Removing passwords

Template:Log file password warning

See Log file/Advanced#Location for how to locate the log file manually. Then just open that xbmc.log (or kodi.log) file in a text editor. If you do not see passwords in your log then you can keep using the instructions on this page for using the debug log uploader add-on. If you see passwords, remove them and then manually copy and paste the log onto a pastebin site, like http://xbmclogs.com or http://pastebin.com , and then give that URL to whoever you need to share your log with.

2 Alternative access

See: Log file/File manager access

3 More info

For more info about the debug log see Log file/Advanced.