Log file/Easy
|
 Troubleshooting |
HOW-TO:Submit a bug report |
Log file |
Easy
|
Instructions
Someone has asked you for a debug log (aka log file, kodi.log, xbmc.log, etc). This is what they want you to do:
| 1 | Download the Debug log uploader add-on: Inside of Kodi go into Programs → Get more... → Kodi Log Uploader and click on "Install" | ||
|---|---|---|---|
| 2 | Turn debugging on: Inside of Kodi go into Settings → System → Logging and turn on Enable debug logging. You will see some weird text pop up on the screen. Note: Sometimes you might be asked to enable additional debug logging "components", which is an option in this same Settings/System/Debugging area. If you were not asked to enable anything extra, then don't worry about those additional settings. | ||
| 3 | Restart Kodi: so that the log file records important startup information. | ||
| 4 | Reproduce whatever issue/bug you are reporting on. If a bug happened when you played a movie, play a movie. If something weird popped up on the screen when you went into an add-on, go into that add-on. Etc. If the issue doesn't require action (the problem happens when you open Kodi, etc) then go to the next step. | ||
| 5 | If you use passwords or logins in add-ons: You will probably need to edit your log before you upload it. Don't use the rest of the steps here and instead see here for further instructions. | ||
| 6 | Upload your debug log:
| ||
| 7 | You're done You can turn off debugging now. |
Removing passwords
Template:Log file password warning
See Log file/Advanced#Location for how to locate the log file manually. Then just open that xbmc.log (or kodi.log) file in a text editor. If you do not see passwords in your log then you can keep using the instructions on this page for using the debug log uploader add-on. If you see passwords, remove them and then manually copy and paste the log onto a pastebin site, like http://xbmclogs.com or http://pastebin.com , and then give that URL to whoever you need to share your log with. (or see Log file/Advanced#So what do I do with this thing?)
If you cannot control Kodi or if it crashes before you can complete these steps
If you cannot control Kodi, such as a remote control not working, or if Kodi crashes before you can upload a log with the log uploader add-on, or can otherwise have issues following these steps, then you will need to manually enable debug logging and manually paste/upload a log to a pastebin-type website.
For enabling logging see: Log file/Advanced#advancedsettings.xml
For manually locating the log file (xbmc.log or kodi.log) file see: Log file/Advanced#Location
Then finally, see Log file/Advanced#So what do I do with this thing? for how to paste it to a pastebin-type website
An alternative way to manually copy the log files
More info
For more info about the debug log see Log file/Advanced.