Contact: Difference between revisions

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All contact should first be made on the {{kodi}} forum... https://forum.kodi.tv/  
Do you need to '''contact''' someone from Team [[Kodi]] or the [[XBMC Foundation]]? Like the majority very active and mature open-source software projects which rely heavily on the generosity of volunteer developers and managers with their time and talents, the Kodi project has established a unified point of contact for public-facing communications, so those with requests for information or who need support receive a timely response from someone with the knowledge and authority needed to satisfactorily address them. For the Kodi project, that system is:<br /><div class="center" style="font-size: 1.33em; font-weight: 700; margin: auto;">[[File:Logo-transparent bare 256px.png|24px|alt=Kodi logo|link=https://forum.kodi.tv/]] [https://forum.kodi.tv/ The Kodi Forum]</div>.


If your {{kodi}} query relates to a topic not support related, a Team Member will notify the relevant person to contact you. Please be patient as the Team Member may not be online every day.
All requests for communication should first be made on the forum, by starting a single new thread with a clear, concise title. You're asked to use your best judgment in selecting the most appropriate topical subforum in which to create it, but if you don't feel comfortable making that determination, it is always acceptable to place it in <span style="font-weight: 600;">[https://forum.kodi.tv/forumdisplay.php?fid=228 General Support/OS-Independent]</span>. As long as the '''title contains enough ''clear, descriptive information''''' to recognize the kind of response that's needed and from whom, a moderator will relocate it to the correct subforum in short order. All attempts to contact Team Kodi or the XBMC Foundation should take place initially on the forum, save those that require a high degree of confidentiality or that pertain to serious legal actions.


We do not offer any support by phone or email. Any emails sent to {{kodi}} requesting support are immediately binned.
{{Clickable button
| target        = https://forum.kodi.tv/newthread.php?fid=228
| text          = Click to start a new thread on The Kodi Forum
| external      = yes
| iconPrimary  = ui-icon-pencil
| iconSecondary = ui-icon-extlink
}}




[[Category:XBMC_Foundation]]
[[Category:General topics]]
[[Category:XBMC Foundation]]

Revision as of 19:50, 15 August 2021

Do you need to contact someone from Team Kodi or the XBMC Foundation? Like the majority very active and mature open-source software projects which rely heavily on the generosity of volunteer developers and managers with their time and talents, the Kodi project has established a unified point of contact for public-facing communications, so those with requests for information or who need support receive a timely response from someone with the knowledge and authority needed to satisfactorily address them. For the Kodi project, that system is:

.

All requests for communication should first be made on the forum, by starting a single new thread with a clear, concise title. You're asked to use your best judgment in selecting the most appropriate topical subforum in which to create it, but if you don't feel comfortable making that determination, it is always acceptable to place it in General Support/OS-Independent. As long as the title contains enough clear, descriptive information to recognize the kind of response that's needed and from whom, a moderator will relocate it to the correct subforum in short order. All attempts to contact Team Kodi or the XBMC Foundation should take place initially on the forum, save those that require a high degree of confidentiality or that pertain to serious legal actions.

Click to start a new thread on The Kodi Forum