Archive:IOS FAQ: Difference between revisions
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{{FAQ|1=Forum|2=IRC | {{FAQ|1=Forum|2=IRC | ||
| BGcolor= | | BGcolor= | ||
| Question= Getting more help with | | Question= Getting more help with Kodi for ATV2/iOS | ||
| Answer= | | Answer= | ||
* '''[http://forum.xbmc.org/forumdisplay.php?f=137 | * '''[http://forum.xbmc.org/forumdisplay.php?f=137 Kodi for iOS specific help forum]''' | ||
* '''[irc://irc.freenode.org/xbmc-osx #xbmc]''' or '''[irc://irc.freenode.org/xbmc-ios #xbmc-ios]''' [[w:IRC|IRC]] chat channel on irc.freenode.org. You might want to try the general channel first, even if your issue is iOS specific, simply because that channel is more active. | * '''[irc://irc.freenode.org/xbmc-osx #xbmc]''' or '''[irc://irc.freenode.org/xbmc-ios #xbmc-ios]''' [[w:IRC|IRC]] chat channel on irc.freenode.org. You might want to try the general channel first, even if your issue is iOS specific, simply because that channel is more active. | ||
}} | }} | ||
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| Question= Userdata folder and logs | | Question= Userdata folder and logs | ||
| Answer= | | Answer= | ||
:''See '''[[How-to:Submit a proper bug report]]''' for bug reporting details, '''[[forum:92480|here]]''' for instructions on reporting an issue to the forums, and '''[[How-to:find and post | :''See '''[[How-to:Submit a proper bug report]]''' for bug reporting details, '''[[forum:92480|here]]''' for instructions on reporting an issue to the forums, and '''[[How-to:find and post Kodi.log for iOS]]''' for how to extract the debug and other logs.'' | ||
* [[Userdata folder]]: {{highlight|/var/mobile/Library/Preferences/ | * [[Userdata folder]]: {{highlight|/var/mobile/Library/Preferences/Kodi/userdata/}} | ||
* [[Debug log]]: {{highlight|/var/mobile/Library/Preferences/ | * [[Debug log]]: {{highlight|/var/mobile/Library/Preferences/Kodi.log}} | ||
* Syslog: {{highlight|/var/log/syslog}} | * Syslog: {{highlight|/var/log/syslog}} | ||
* CrashReporter: {{highlight|/var/mobile/Library/Logs/CrashReporter/*.plist}} | * CrashReporter: {{highlight|/var/mobile/Library/Logs/CrashReporter/*.plist}} | ||
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| Question= Repair settings | | Question= Repair settings | ||
| Answer= | | Answer= | ||
* Settings or sources not stored and updates are failing? This can happen when the setting xml files are manipulated outside | * Settings or sources not stored and updates are failing? This can happen when the setting xml files are manipulated outside Kodi. Connect to your iPad/ATV2 as root using an ssh client and repair file permissions. | ||
* Run the following [[#SSH|SSH]] command on the iPad/ATV2: | * Run the following [[#SSH|SSH]] command on the iPad/ATV2: | ||
<pre>chown -R mobile:mobile /private/var/mobile/Library/Preferences/ | <pre>chown -R mobile:mobile /private/var/mobile/Library/Preferences/Kodi/</pre> | ||
}} | }} | ||
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| Question= Stuck on a bad skin | | Question= Stuck on a bad skin | ||
| Answer= | | Answer= | ||
* If you changed skins and now can't navigate back to change it back, delete <code>/private/var/mobile/Library/Preferences/ | * If you changed skins and now can't navigate back to change it back, delete <code>/private/var/mobile/Library/Preferences/Kodi/userdata/guisettings.xml</code> | ||
}} | }} | ||
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| Question= No sound with DTS or AC3 | | Question= No sound with DTS or AC3 | ||
| Answer= | | Answer= | ||
* It's probably not the | * It's probably not the Kodi software on your ATV2, but has to do with your receiver. Try [http://forum.xbmc.org/showpost.php?p=712719&postcount=90 this solution]. | ||
}} | }} | ||
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| Question= AC3 files stutter or have static noise | | Question= AC3 files stutter or have static noise | ||
| Answer= | | Answer= | ||
* | * Kodi v12 Frodo currently has a bug that prevents it from using AC3 without "passthrough" enabled. Meaning you can't use AC3 unless your TV or sound receiver directly supports it, for the time being. | ||
* AC3 Audio can stutter and pause video. | * AC3 Audio can stutter and pause video. | ||
* Audio output could also be the culprit, go to Apple TV > Settings > Audio & Video > Audio Output and set it to "16 bit". | * Audio output could also be the culprit, go to Apple TV > Settings > Audio & Video > Audio Output and set it to "16 bit". | ||
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* First places to check are: | * First places to check are: | ||
{{note|you can clear out the files in these folders, but don't delete the folders themselves}} | {{note|you can clear out the files in these folders, but don't delete the folders themselves}} | ||
** {{highlight|/private/var/mobile/Library/Preferences/ | ** {{highlight|/private/var/mobile/Library/Preferences/Kodi/addons/packages}} <- ''As of Kodi v12, this folder should be limited to 200 MB by default, and shouldn't need to be manually cleaned out.'' | ||
** {{highlight|/private/var/mobile/Library/Caches/AppleTV/Video/LocalAndRental}} | ** {{highlight|/private/var/mobile/Library/Caches/AppleTV/Video/LocalAndRental}} | ||
** {{highlight|/private/var/mobile/Library/Caches/AppleTV/Video/Other}} | ** {{highlight|/private/var/mobile/Library/Caches/AppleTV/Video/Other}} | ||
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| Question= Thumbnails taking up too much space or are causing long loading times | | Question= Thumbnails taking up too much space or are causing long loading times | ||
| Answer= | | Answer= | ||
{{See|HOW-TO:Reduce | {{See|HOW-TO:Reduce disk space usage}} | ||
}} | }} | ||
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:* Select the correct audio output device for analog and passthrough. | :* Select the correct audio output device for analog and passthrough. | ||
{{#lst:Frodo issues|Mac audio}} | {{#lst:Frodo issues|Mac audio}} | ||
* Not actually an issue with | * Not actually an issue with Kodi: Apple does not provide support for HD-audio passthrough in their audio API, CoreAudio. | ||
}} | }} | ||
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* Switch to a different network protocol (especially if you are using SMB), i.e. NFS, FTP, WebDAV, etc. | * Switch to a different network protocol (especially if you are using SMB), i.e. NFS, FTP, WebDAV, etc. | ||
* Try sharing the media on another device to rule out a device-specific (or network) issue. | * Try sharing the media on another device to rule out a device-specific (or network) issue. | ||
* Turn off thumbnail generation (does not affect thumbnails from a library scan), | * Turn off thumbnail generation (does not affect thumbnails from a library scan), Kodi -> Settings -> Video -> File lists -> and deselect 'Extract thumbnails and video information'. | ||
* Disable playback sync completely, | * Disable playback sync completely, Kodi -> Settings -> Video -> Playback -> turn off "Sync playback to display" | ||
* If you are having buffering issues using a Time Capsule on WiFi, try [[forumpost s:959135|this]]. | * If you are having buffering issues using a Time Capsule on WiFi, try [[forumpost s:959135|this]]. | ||
* Try switching on [[HOW-TO:Enable_dirty_regions|dirty regions]] to speed-up the GUI using advancedsettings.xml '''GUI only. Won't help for video playback.''' | * Try switching on [[HOW-TO:Enable_dirty_regions|dirty regions]] to speed-up the GUI using advancedsettings.xml '''GUI only. Won't help for video playback.''' | ||
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* Use a wired network connection (if possible, even if just for testing to rule out wireless network issues). | * Use a wired network connection (if possible, even if just for testing to rule out wireless network issues). | ||
* Delete cache files in the following dir: /private/var/mobile/Library/Caches/AppleTV/Video/LocalAndRental (leave .plist files) | * Delete cache files in the following dir: /private/var/mobile/Library/Caches/AppleTV/Video/LocalAndRental (leave .plist files) | ||
* Configure Audio Output in | * Configure Audio Output in Kodi -> Settings -> System -> Audio output -> Select "Optical/Coax", even if you are using HDMI (it will still work). | ||
* Set to 16-bit audio, Apple TV > Settings > Audio & Video > Audio Output and set it to "16 bit". | * Set to 16-bit audio, Apple TV > Settings > Audio & Video > Audio Output and set it to "16 bit". | ||
* Try using an ATV iOS version before 4.4.4 to minimize system resource consumption. | * Try using an ATV iOS version before 4.4.4 to minimize system resource consumption. | ||
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;General | ;General | ||
* Check your [[#Logs|logs]] for clues. | * Check your [[#Logs|logs]] for clues. | ||
* Have you [[#repair_settings|tried to repair permissions on | * Have you [[#repair_settings|tried to repair permissions on Kodi's settings]]? | ||
* Are you using a feature rich skin? Check to see if you're running [http://forum.xbmc.org/showpost.php?p=883003&postcount=86 out of memory]. | * Are you using a feature rich skin? Check to see if you're running [http://forum.xbmc.org/showpost.php?p=883003&postcount=86 out of memory]. | ||
* Does your xbmc.log have any SQL errors ("database disk image is malformed")? Remove your databases and reboot: (via [[#SSH|SSH]]) <code>rm -f /private/var/mobile/Library/Preferences/ | * Does your xbmc.log have any SQL errors ("database disk image is malformed")? Remove your databases and reboot: (via [[#SSH|SSH]]) <code>rm -f /private/var/mobile/Library/Preferences/Kodi/userdata/Database/*db</code> . {{highlight|color=orange|'''Warning:''' This will reset your video and music libraries}}. | ||
* Try turning off thumbnail generation (does not affect thumbnails from a library scan), | * Try turning off thumbnail generation (does not affect thumbnails from a library scan), Kodi > Settings > Video > File and deselect 'generate thumbnails'. | ||
* Are you using AFP file sharing? If you're seeing LIBAFPCLIENT errors in your logs you may want to switch to a different protocol. AFP is generally stable but [http://forum.xbmc.org/showthread.php?t=109723&page=21 development] is orphaned at the moment. | * Are you using AFP file sharing? If you're seeing LIBAFPCLIENT errors in your logs you may want to switch to a different protocol. AFP is generally stable but [http://forum.xbmc.org/showthread.php?t=109723&page=21 development] is orphaned at the moment. | ||
* If your Windows 7 SMB share stops streaming, try [[forumpost s:959354|this]] fix | * If your Windows 7 SMB share stops streaming, try [[forumpost s:959354|this]] fix | ||
;ATV2 | ;ATV2 | ||
* Do you have Firecore Media Player installed? Try removing it and testing again. | * Do you have Firecore Media Player installed? Try removing it and testing again. | ||
* Recent versions of Plex on ATV2 can cause | * Recent versions of Plex on ATV2 can cause Kodi to crash. [http://forum.xbmc.org/showthread.php?tid=145280] | ||
* Is an Apple software update crashing | * Is an Apple software update crashing Kodi? Try [[#Apple_updates|blocking them]]. | ||
* Be sure to disable the native ATV2 AirPlay server in the ATV2's settings. Using the native AirPlay server will crash | * Be sure to disable the native ATV2 AirPlay server in the ATV2's settings. Using the native AirPlay server will crash Kodi, so use Kodi's built in AirPlay server instead. See [[#AirPlay|here]]. | ||
;iDevice | ;iDevice | ||
* Unrestricted Premium and Display Out can cause | * Unrestricted Premium and Display Out can cause Kodi to crash. Other video-out jailbreak tweaks, or tweaks that tap into hardware decoding, might also cause issues. | ||
* iOS 7 on iDevices currently crash when using DVD menus in | * iOS 7 on iDevices currently crash when using DVD menus in Kodi. | ||
}} | }} | ||
Revision as of 04:04, 18 February 2015
iOS | iOS FAQ |
Frequently Asked Questions for iOS, including iDevices and the Apple TV 2 (black).
General FAQ (all devices)
- See also: XBMC all platforms FAQ for FAQs that apply to all versions of XBMC.
The following applies to all supported iOS devices, including: Apple TV 2, iPad, iPhone, and iPod touch.
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Apple TV 2 (black)
- This is the FAQ for the Apple TV 2 (black). For the original Apple TV 1 (silver) see: Apple TV 1 FAQ
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iPad, iPhone, and iPod touch
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Troubleshooting
See also: Troubleshooting
Have you tried switching it off then on again?
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